1. Service Ownership & Access

• All websites are owned by the client once payment is made in full.

• POS systems and third-party platforms (e.g., Toast, Square) remain under your direct control; we do not resell or mark up those services.

• We retain admin access for support purposes unless otherwise requested.

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2. Project Scope & Deliverables

• All deliverables will be listed in your custom service agreement or proposal. Any additional work outside of that scope may require an updated estimate or change order.

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3. Payment Terms

• 50% deposit is due before any project begins unless otherwise agreed in writing.

• Remaining balance is due upon completion of core deliverables (typically within 14–30 days).

• Monthly support plans are billed on the 1st of each month and can be canceled with 15 days’ notice.

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4. Client Responsibilities

• You are responsible for providing timely content, access credentials, and approvals.

• Delays in client response may delay project timelines.

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5. Cancellations & Refunds

• Deposits are non-refundable once work has started.

• Monthly support plans may be paused or canceled at any time, but no partial-month refunds will be issued after billing.

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6. Limitation of Liability

• We are not liable for third-party outages, service interruptions, or technical issues outside our control (e.g., POS platform bugs, domain host issues).

• We do not guarantee SEO or sales results, though we implement industry best practices.

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7. Confidentiality & Data

• All client data, passwords, and login details are securely handled and will never be shared or sold.

• We may feature your project (with your permission) in our portfolio.